Shipping policy !!!

Thank you for your inquiry! We ship Monday-Thursday of each week, unless a holiday occurs! We allow 1-2 business days for processing and ships after 7-12 business days after processed! Business days does not include weekends or holidays. This is outlined on our website as well restated on your check out screen. 

You will receive an immediate email with confirmation of your purchase and a second email once your order has been prepared for shipping and has been assigned tracking.  You will receive another update that your order has begun to track with the courier company, once it has been picked up from our office.

You will receive an email once your order has been delivered. Please begin to track your order until it arrives once you receive this email, not before. 

You may now track your order on our website here after you have received notice that the courier has shipped your order here:

https://www.rmbathbody.store/apps/trackorder

**Only if it’s been 7-12 business days 

If your order is delayed or states delivered however hasn’t arrived please contact the courier immediately for an update. The courier name is stated on your receipt. Please contact the courier directly UPS 18007425877

 

If your order has been lost, stolen, or damaged please proceed to filing a claim with Seel shipping the shipping insurance that is noted on your receipt. According to our terms and agreement policy you have not removed the insurance and your package will receive a full refund!

Please file a claim via Seel: https://resolve.seel.com/

We provide the above information on your receipt just incase a reference is needed.

Thank you for your patience and patronage. 

Orders returned will need to have shipping purchased again via the customer. We will send an invoice for the new shipping label, once parcel is returned. 

Any questions concerning your shipping or order tracking will be reviewed only if the order has not been shipped beyond 7-12 business days! 

Customer service email: info@rmbathbody.com  

In the event you have removed the “Seel shipping insurance” from your cart you will need to file a claim with UPS at your own discretion we do not assist nor file claims with UPS.  Please note that you have also defaulted on the terms and agreement you signed at checkout! 

UPS claims submission:

https://www.ups.com/us/en/support/file-a-claim.page

If there is an item missing from your parcel please send a photo of the entire order to include: the box it arrived, the packing slip and all its contents. Please send these photos to info@rmbathbody.com for assistance