FAQS
Q: Hi I ordered last night when will my order arrive?
Thank you for your inquiry! We ship Monday-Thursday of each week, unless a holiday occurs- today is a holiday! We allow 1-2 business days for processing and ships after 7-12 business days after processed! Business days does not include weekends or holidays. This is outlined on our website as well restated on your check out screen.
You will receive an immediate email with confirmation of your purchase and a second email once your order has been prepared for shipping and has been assigned tracking. You will receive another update that your order has begun to track with the courier company, once it has been picked up from our office.
You will receive an email once your order has been delivered. Please track your order until it arrives.
You may now track your order on our website here after you have received notice that the courier has shipped your order here:
https://www.rmbathbody.store/apps/trackorder
**Only if it’s been 7-12 business days
Q: My order says its delivered but It's not here, help?
If your order is delayed or states delivered however hasn’t arrived please contact the courier immediately for an update. The courier name is stated on your receipt. Please contact the courier directly UPS 18007425877
UPS claims submission:
https://www.ups.com/us/en/support/file-a-claim.page
Q: Hi my order arrived incomplete, can receive assistance please?
A: If there is an item missing from your parcel please send a photo of the entire order to include: the box it arrived in, the packing slip and all its contents. Please send these photos to info@rmbathbody.com Our shipping office is opened Monday-Wednesday of each week 10am-4pm, someone will response during our business schedule to assist you!
Q: Do you offer Afterpay or Sezzle? any payment plan options?
A: Yes, we do! We now offer Sezzle! There is no order minimum! Shop now, pay later!
Q: Do you only offer paypal?
A: No, we offer PayPal and Amazon pay.
Q: Do you all offer refunds on products or exchanges?
A:No refunds, no product exchanges
Q: How long does it take to receive items?
A: We typically process orders within 48hrs. We then ship your order 7-12 business days after your order has been received and processed. We ship Monday-Wednesday - closed Thursday-Sunday. Business days does not include weekends and holidays. Please contact our customer service directly with inquires: info@rmbathbody.com
Q: Do you offer a Rush service?
A: Yes, please add "rush my order" as an item on the website to your cart.
Q: Do you ship worldwide?
A: Yes we ship worldwide! If you live in a country that collects VAT the courier company will contact you directly to collect payment
Q: Do you all have a physical location?
A: No we do not we are strictly online.
Q: My sisters birthday is coming, how can I pick items for her?
A: We offer digital gift cards! This is an awesome way for her to choose what she likes! Or you can shop in-store during retail hours
Q: Can I return an item?
A: We do not accept returns or exchanges. However, if the item is our fault its damaged please email us 1-2 business days within the time received and we will instruct you on options to help you resolve your issue!
Q: I think I made a mistake with my order? I sent a message on instagram!
A: Please do not send messages concerning orders on social media. Please send an email and we will resolve your issues there. Info@Rmbathbody.com
Q: I live local but I don’t drive how can I get items?
A: We offer local delivery via Door Dash simply search our store name to shop: Rossi MODO Beauty. If you are outside of the delivery limits you can check out and select “Local delivery” and an invoice will be sent with the courier charge once you place your order. Courier charges are assessed by DoorDash private courier service.
Q: how do I find expiration dates for products?
A: the label on the product includes a jar and a number that represents months. From the product arrives to you, you will have the time frame printed on the label to use the products. Most products expire within 6mos-1year. Please read the full website description on how to store your products correctly
Shipping Caveat
If you purchased Worry-Free Delivery with your order, you can easily report an issue to Seel via the Seel Resolution Center.
if you opted out please contact UPS directly to open a claim for the lost, missing or damaged parcel.
What should I do if my order arrived damaged?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
What should I do if my order was stolen after delivery?
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
What should I do if my order was lost during delivery?
If you purchased Worry-Free Delivery with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
How long do I have to report a shipping issue?
If you purchased Worry-Free Delivery with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order .
When will I receive my Worry-Free Delivery payout?
If your shipping issue has been accepted, then it will be dependent on your method of payout:
Direct Deposit: 1-3 business days following return acceptance
Virtual Visa Card: 1 hour following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance
Can I change my order after it is placed?
If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.
Does Seel cover cases where an item is not shipped out?
No. Seel's Worry-Free Delivery only provides coverage for items that have been fulfilled and shipped out to a customer. If an item is not shipped out by your company, you will need to directly support the customer.
Detailed FAQs for submitting a coverage request
Detailed Section: Damage Coverage Request
Worry-Free Delivery covers item damages for items that are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.
What supporting documents are required for a damage coverage request?
Filing a claim for damage requires shoppers to visit the Seel Resolution Center to initiate the request. When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, in most instances, the following supporting documents are required:
- Clear photo(s) of the carrier packaging and product package (if applicable)
- Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation of the photos, up to 100% of the purchased value, depending on how the severity of the damage affects the usability of item(s), therefore The supporting documents provided directly affect decisioning.
Note that damage to the exterior packaging - without affecting the item(s) inside- as well as, pre-shipment item defects are not covered.
Detailed Description: Loss Coverage Request
Domestic packages not delivered within 30-days from the date of fulfillment (i.e., the date when the order is shipped by the merchant) and International packages not delivered within 60-days from the date of fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).
What supporting documents are required for a loss claim?
Filing a claim for loss requires shoppers to visit the Seel Resolution Center to initiate the request.
Lost packages claims require one of the following tracking statuses:
- The shipment be marked by the carrier as "lost" or
- Domestic shipments must not have a "delivery" scan 30 within days after shipment or
- International shipments must not have a "delivery" scan within 60 days after shipment
To file and qualify for a claim of loss, a screenshot of the order page that includes the tracking number is required: to validate the package status. The compensation for lost packages is the value paid for the purchased item(s).
You can also provide a Carrier Letter
Detailed Description: Theft Coverage
Packages that have a shipping status of “delivered” but were not received by the shopper are considered “theft" (not all theft is deemed criminal in nature). To qualify as a case of theft, supporting documents, such as a police report, may be required. The compensation for a verified case of theft is the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.
What supporting documents are required for a theft coverage request?
Filing a claim for theft requires customers to visit the Seel Resolution Center to initiate the request. A shipment that displays as "delivered", but has not been received by the shopper falls into a potential theft coverage request. Many times this is due to a mishap that is not criminal in nature. We encourage shoppers to check with neighbors or the post office as a first step.
To qualify for a claim of theft, some shoppers may be required to file a police report, in which case the shopper will be prompted to do so during the claims process. The process of filing a police report and its format may vary depending on location, but for more insight please refer to this article. Police reports can typically be made over the phone, in-person, or online.
The following information will typically need to be provided as they file the report
- Name of Retailer
- Date of Order
- Date of Delivery
- Name of Shipping Carrier
- Package Value